When it comes to outsourcing IT services (or any services in fact), the Return on Investment (ROI) is a measure you will probably be watching very closely.
When extolling the benefits of IT support services, you may find yourself at odds with your finance department. After all, signing up to another monthly bill is not something to be taken lightly in today’s changing business environment. Before you take the plunge, it’s important to examine how outsourcing IT services might be the right solution for your business. You can also check out our IT outsourcing examples here.
Are you running more efficiently?
Perhaps the best way to measure your company’s ROI on outsourcing is to look at how it has affected or will affect your efficiency as a business. Maintaining an in-house IT team, or making yourself the person that everyone calls when their laptop stops working, very often works out far more expensive than an outsourced solution. Choosing to outsource your IT support puts your company in the best position to fight downtime due to IT failure, maximising productivity and giving you the edge.
Research carried out by the Daisy Group suggests that SMEs suffer an average of 45 minutes of downtime per week, which is 39 hours a year – more than a working week!
We adopt a two-pronged attack to maintaining productivity. Firstly, we monitor your IT systems to detect any problems and nip them in the bud before they start to affect the workforce. Forewarned is forearmed! We also promote the best practice usage of IT resources, ensuring that our organisation up to date with industry standards and using the best equipment for the job.
Can you concentrate on YOUR job?
If you know a bit about computers, then you probably don’t want to let your colleagues know. Before you know it, you’ll be the first phone call whenever things go wrong, and it’ll begin to take you away from your job. And if you need to update some software or order some new equipment, you’re also taking time away from what you need to do – chances are that an IT support professional can track down better prices as well! Should your systems be outsourced, employees can get on with other tasks while waiting for their support provider to resolve the issue at hand.
Outsourced IT support can help you secure your network against potential cybercriminals, and as such security should be high up on the list of ROIs when assessing the effectiveness of your service. You will benefit from scheduled data backups, in-house training cybersecurity best practices and will also benefit from further cost savings when not needing to pay for these provisions yourselves.
The category: Blog & Insights