This covers all telephone queries and onsite support visits for:-

• the network operating systems - Windows 2000/2003/2008 Server
• the workstation operating systems - Windows 98/2000/NT/XP/Vista
• the Exchange email system
• the Internet Browsing system
• the Antivirus software system (not the repairing of virus damage)
• the backup system
• all computer hardware on a 'at cost' price replacement basis

This service assumes you have a network administrator on site who would monitor the operation of the network and report faults. They will act as first line support for your staff and administer new and amended users. They will also be checking backups and be able to restore data if necessary.

This level of contract works on a reactive basis - if you report a fault then we will make sure we respond within 8 working hours to either resolve the issue or to provide temporary solutions until we can fix the problem.