Gold Support Contract

This covers all telephone queries and on site support visits for your:-

 - network operating systems - Windows 2000/2003 Server.
 - the workstation operating systems - Windows 95/98/2000/ME/NT/XP.
 - the Exchange Mail system.
 - the Internet Dialling system.
 - the anti virus software system (not the repairing of virus damage).
 - the backup system.
 - all computer hardware on a cost price replacement basis.
 - 1/2 Day engineer on-site time per quarter.
 - weekly remote access dial in for maintenance inspection and tidy up of server.
 - anti virus update responsibility.
 - virus damage repair.
 - daily backup responsibility.
 - user administration responsibility.

This contract is for people who do not have or do not wish to have an internal network administrator. We would take the responsibility for the daily running of the network.